Privacy Policy

Privacy Policy

1. Introduction

Ball&Bence Marketing Solutions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with UK GDPR.

For any questions regarding this policy, you can contact us at:
General inquiries: hello@ballandbence.co.uk
Privacy-related inquiries: privacy@ballandbence.co.uk

2. Data We Collect

We collect and process the following personal data:

  • Name
  • Email address
  • Phone number
  • IP address
  • System information (such as browser type, operating system, and device information)

3. How We Collect Your Data

We obtain data through:

  • Forms – When you fill out contact forms, request services, or subscribe to our updates.
  • Cookies & Tracking Tools – We use Google Analytics, Facebook Pixel, Zoho Social, and Hotjar to track website interactions and improve user experience.
  • Analytical Tools – To monitor performance, enhance marketing strategies, and refine our services.

4. How We Use Your Data

We process your data for the following purposes:

  • Providing our marketing services
  • Responding to inquiries and customer support requests
  • Improving our website, marketing strategies, and user experience
  • Delivering relevant content and advertisements

We do not share your data with third parties unless necessary for service delivery.

5. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your experience. These tools help us:

  • Understand website traffic and user behaviour
  • Improve our services based on user interactions
  • Deliver targeted marketing campaigns

If you wish to opt out of tracking, you can contact our team at privacy@ballandbence.co.uk for assistance.

6. Data Retention & User Rights

We retain your data only upon request or as required to fulfill our services. You have the right to:

  • Access your personal data
  • Request corrections to inaccurate data
  • Request deletion of your data

To exercise your rights, please contact privacy@ballandbence.co.uk.

7. Security Measures

We take data security seriously and implement:

  • SSL encryption for secure communication
  • Secure databases with restricted access
  • Internal controls to protect against unauthorised access

8. International Data Transfers

If we store or process data outside the UK/EU, we ensure that appropriate safeguards are in place to comply with UK GDPR.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be communicated via:

  • Email notifications to subscribers
  • Website updates to keep users informed

By continuing to use our services, you agree to the latest version of this policy.